15 Day Refund Policy:
LunarBlades can refund within 15 days after your order delivered. This is a conditional refund, If you do not like the product we may or may not be able to exchange it for something else depending on the case. This is a case by case basis, there must be a good and valid reason for wanting money back. In some cases we may require you to return your item so that we can issue a refund.
Defective Product Policy (15 Days After Delivery):
1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing a refund. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the please send attachments to Dom@lunarblades.com
2. After LunarBlades has received the image of the defective item we will either issue a refund for the item (not including shipping) or choose to ship out a new item for free. (this will be decided by the LunarBlades Team)
There are no refunds before delivery (in most cases), once an item has shipped you must wait till the item is delivered to get a refund. If an item is processed or sent late you may be eligible for a refund, if an item is sent on time but delivered late this is a matter of the shipping companies delivery time which is a variable uncontrollable by us so it will not be eligible for a refund.
Wrong Or Missing Item
If you get the wrong item or missing item:
1. Contact our customer support with your order number and your name.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
With valid proof you may be eligible for a refund or for us to send you the correct product.